All lodging guests must be up to date on rabies, distemper/parvovirus, bivalent canine influenza, and bordetella (administered every six months) vaccinations and pass our Meet and Greet prior to booking. Please note that we require one week between your pup's meet and greet and their drop off date for lodging. This helps ensure that your pup has their best stay while they are with us. You are responsible for providing current records via the owner portal or email. You can also have your veterinarian send your pup’s records to us.
All dogs over the age of one must be spayed/neutered for group play. Your dog must be free of all parasites, including fleas and ticks.
To avoid an upset stomach, we recommend packing your dog’s usual food to eat during their stay. All food must be bagged in individual portions per meal. An additional charge applies if food is not pre-bagged in meal-sized portions.
Reservations are required for all lodging guests. For peak periods, we suggest booking well in advance to ensure availability. We require 48 hours' notice for cancellations during non-peak times. During peak times, we require two weeks' notice. Cancellation fees apply for cancellations not made prior to the deadline.